Terms of Service

Last updated: June 8, 2026

Acceptance of Terms

This Terms of Service agreement (these "Terms") is a legally binding contract between you ("you" or "Customer") and Robson Wellness Inc. (referred to as "Robson Wellness," "Company," "we," "us," or "our," and together with the Customer, collectively the "Parties"). These Terms govern your access to and use of the Robson Wellness website (including all subdomains) and any purchase of products from us. By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you do not agree with these Terms, you must not use our site or services. Using the site, creating an account, or placing an order constitutes your acceptance of this agreement.

Company Information

Robson Wellness is operated by Robson Wellness Inc., a company based in Dieppe, New Brunswick, Canada. You may contact us by email at shoprobsonwellness@gmail.com for any questions, complaints, or claims. These Terms are provided in the English language. (If you are a consumer outside of Canada, please note that certain mandatory consumer protection rules of your country of residence may apply, as outlined in these Terms.)

Eligibility and Accounts

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our website or make a purchase. By using the site and placing an order, you represent that you are legally capable of entering into a binding contract. If you create an account on our site, you agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for all activities under your account. We reserve the right to suspend or terminate your account at any time if we suspect any fraudulent, abusive, or unlawful activity, or any violation of these Terms.

Orders and Acceptance

When you place an order for a product on our site, you are making an offer to purchase that product. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including, for example, if a product is out of stock, if we suspect fraud or unauthorized activity, or in the event of errors in pricing or product description. Your order is considered accepted only when we send a confirmation email that the product has shipped (or, for digital confirmations, when we explicitly confirm acceptance in writing). If we decline an order or cancel an order after you have been charged, we will issue a full refund for the amount paid. We will contact you using the email or other contact information you provided if any portion of your order is canceled or if additional information is needed to complete your order.

Product Descriptions. We strive to describe and display our products accurately on our website. However, we do not warrant that product descriptions, photographs, pricing, or other content are complete, reliable, current, or error-free. In the event of any error on our site (e.g. a pricing error or an incorrect description), we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. If you receive a product that is not as described, your sole remedy is to return it in unused condition for a refund, in accordance with our Returns and Refunds policy below.

Availability. All product orders are subject to availability. We may limit the quantities of products we supply, and we reserve the right to discontinue any product at any time. We also reserve the right to impose quantity limits per order or per customer, and to refuse any order that we suspect is placed for commercial resale of our products.

Pricing and Payment

Prices on our website are displayed in US Dollars (USD), Canadian Dollars (CAD), or British Pounds (GBP), depending on your location or selected currency. The applicable currency and final price will be shown at checkout. Prices exclude any applicable taxes and shipping charges, which will be added at checkout. You agree to pay the price for the items you purchase, plus any applicable sales, use, or similar taxes, and any shipping or delivery charges disclosed to you at the time of purchase. Prices and promotions are subject to change without notice, but any such changes will not affect an order for which you have already received a confirmation.

Payment Methods. We accept various payment methods as indicated at checkout (such as major credit cards, debit cards, or other processors offered through Shopify). By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and other charges). You agree that we may charge your payment card or account at the time of order placement (for one-time purchases) or on a recurring basis for subscription orders as described in the Subscriptions section below. If your payment method cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or canceled. It is your responsibility to resolve any payment problems we encounter in order to proceed with your order.

Taxes. We collect sales tax, GST/HST, VAT, or other applicable taxes in jurisdictions where we are legally required to do so. The applicable tax rate may depend on your shipping destination. Any such taxes will be shown at checkout. You are responsible for any additional taxes or duties applicable to your purchase or delivery (especially for international shipments, as described under International Orders below).

Subscriptions and Automatic Renewals

We offer certain products via subscription plans (auto-renewing periodic purchases). Some of our products, such as replacement filters and cartridges, are offered through a subscription program with automatic recurring billing. To comply with applicable law (including Canadian consumer protection and negative-option marketing rules, as well as auto-renewal laws in other jurisdictions where our customers reside), we ensure that all subscription terms are presented clearly and conspicuously before you complete your purchase.

By enrolling in a subscription, you agree to recurring charges for successive billing periods as described at the time of your order (e.g. quarterly shipments), until you cancel. Your subscription will automatically renew on the schedule disclosed, at the then-current subscription price (plus applicable taxes and shipping), until you take action to cancel. Immediately next to the final checkout button, we display a clear notice stating the frequency and amount of the recurring charge (for example: "By completing this purchase, you agree to be charged $XX every 90 days until canceled"). You must provide your express informed consent to the recurring charge and subscription terms (e.g. by checking a box and clicking the sign-up or purchase button) before any recurring charges are applied.

By subscribing, you authorize Robson Wellness (and our authorized payment processor) to automatically charge your chosen payment method the applicable subscription amount on each renewal date without further action by you. The subscription will remain active, and charges will continue to accrue, until you cancel.

Subscription Confirmation. After you subscribe, we will send you a confirmation (via email or another durable medium) summarizing the key terms of your subscription, including the recurring billing schedule, the total amount to be charged per billing cycle, and instructions on how to cancel. Please maintain a copy of this confirmation for your records.

Cancellation of Subscription. You may cancel your subscription at any time after the first charge and any time prior to the next billing date to avoid future charges. You may cancel your subscription online at any time, without being required to call us, without hidden steps, and without any cancellation fee or penalty. Cancellation can be completed either through your online account dashboard, or by emailing us at shoprobsonwellness@gmail.com. We do not require you to speak with a representative, answer questionnaires, or perform any retention steps in order to cancel. We may request identifying information for security purposes. We will process cancellation requests promptly. Requests should be made at least 48 hours before the next scheduled billing date to ensure adequate processing time; otherwise, cancellation may take effect after the next order has already been prepared or shipped. If your subscription shipment has already been processed or shipped before your cancellation request is received or becomes effective, you may still return that shipment under our return policy once you receive it (if eligible).

Subscription Changes. You may modify your subscription (e.g. pause, change delivery frequency, update shipping address or payment method) through your account or by contacting us. We reserve the right to refuse, suspend, or terminate subscriptions at our discretion (e.g. if fraud is suspected or a product is discontinued). If we terminate your subscription, we will notify you and provide any applicable refund for undelivered shipments. We may occasionally offer promotional prices or free-trial periods. Such promotions will be accompanied by specific terms and will convert to a paid subscription at the standard price unless otherwise stated and unless you cancel before the promotional period ends. We will not enroll you into any paid subscription or continue any subscription without obtaining your affirmative, express consent to the recurring charge.

Price Changes for Subscriptions. The price for your subscription is the price offered at the time you sign up. If we increase the price or materially change any subscription terms, we will provide advance notice and a clear opportunity to cancel before the change takes effect (typically via email). Any price increase or material change will take effect at the beginning of the next billing cycle, provided that you have been offered a reasonable chance to cancel beforehand. If you do not cancel, the updated price or terms will apply going forward. No cancellation fee or penalty will be imposed.

Shipping and Delivery

Processing Time. We generally process and ship orders within 1–2 business days (Monday through Friday, excluding holidays) after you place your order, unless a different handling time is specified for a particular product. However, processing times may vary (for example, during peak seasons or if an item is on backorder). We will make reasonable efforts to ship your products as soon as possible and by any estimated timeframe we provide, but we do not guarantee any specific delivery date unless otherwise expressly agreed.

Delivery Timeframe. Unless we have agreed otherwise in a specific order, we will deliver your goods within a reasonable time and, in any event, no later than 30 days from the date of order confirmation. If delivery is delayed beyond this period (and this delay is not due to your actions or absence), you have the right to contact us and set an additional reasonable deadline for delivery. If we fail to deliver within that additional period, you are entitled to cancel the order for a full refund.

Methods and Carriers. We ship using various carriers depending on destination and service selected. Shipping options and costs will be presented at checkout. Any delivery dates provided are estimates and not guaranteed. Once your order is shipped, you will receive a shipping confirmation email with tracking information (if available for your shipping method). You are responsible for providing a correct and complete shipping address. We are not liable for delays or failures in delivery if the provided address is incorrect, incomplete, or if you fail to collect the package from the address provided.

Transfer of Risk and Title. For orders shipped to customers, risk of loss or damage to the goods passes to you when you (or a person you designate, other than the carrier) have physically received the goods. If you provide special delivery instructions (such as authorizing the carrier to leave the package at your door or with a building concierge), then delivery shall be deemed complete and risk passes when the carrier leaves the package as instructed. Title to the products you purchase passes to you when the products are shipped by us, subject to our rights to stop delivery or cancel the order under these Terms.

Delivery Issues. You are responsible for promptly receiving and inspecting the shipment upon delivery. If a package is marked as delivered by the carrier but you have not received it, first check around your premises and with neighbors or household members. If you still cannot locate the package, you must contact the carrier for information. We are not liable for theft or loss of packages after delivery is confirmed to the address you provided. However, if your order does not arrive or is lost in transit (and the carrier tracking does not show delivery), please contact us at shoprobsonwellness@gmail.com. After allowing a reasonable time to investigate, we will either send a replacement or provide you store credit or a refund, as appropriate. We may require you to provide a statement or other proof of non-receipt for lost packages. Note that if the loss is due to an incorrect address provided or other error on your part, we cannot guarantee a refund or free replacement. Similarly, if items are returned to us by the carrier as undeliverable, we will contact you for correction, and additional shipping fees may apply for reshipment.

Force Majeure. Delays or failures in delivery that result from causes beyond our reasonable control (such as carrier delays, customs holds, natural disasters, acts of war, pandemics, or supply interruptions) are not our liability. In such an event, we will notify you as soon as possible and will make reasonable efforts to mitigate the delay. If an event outside our control substantially impairs our ability to deliver your order in a reasonable time, either Party may have the right to cancel the affected order and, if so canceled, you will be entitled to a refund for any items you paid for but did not receive.

International Orders and Import Duties

We ship our products to multiple countries. If you order from outside Canada, you are considered the "Importer of Record." This means you agree to comply with all laws and regulations of the country into which you are importing the products. International orders may be subject to import taxes, customs duties, VAT, and fees levied by the destination country. You are responsible for paying all such import duties and taxes, which are not included in our prices. We have no control over these charges and cannot predict their amount; customs policies vary widely from country to country. Customs or import duties are typically charged once the package arrives in your country, and if any such charges are due, the carrier may attempt to collect them from you at delivery.

We will accurately declare the value and contents of each shipment on the customs form in accordance with legal requirements. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities, and local customs authorities may delay deliveries. If you refuse to pay import duties or refuse the package, and the package is returned to us, we will refund you for the product (minus any return shipping fees or import fees we incur due to the refusal), once the package is received back and verified in good condition. If the package is destroyed or disposed of by customs or authorities due to your refusal or failure to pay fees, you may not receive a refund.

By ordering to an international destination, you represent that the import of the products to your country is legal and that any specific licenses or permits (if required) have been obtained. We are not responsible for shipments that are confiscated or rejected by customs or authorities due to restricted items in your country. It is your responsibility to check your country's import restrictions and regulations before ordering. If you have any questions about international shipping, you can contact us before purchase.

Returns and Refunds

We want you to be satisfied with your purchase from Robson Wellness. If you are not completely happy with a product, please review the following return and refund policy.

30-Day Return Policy (General). We offer a voluntary return policy for many of our products. If for any reason you are not satisfied, you may request a return within 30 days from the date the product was delivered to you. To be eligible for a return under our policy, products must be in new, unused, and unopened condition, with all original packaging, tags, and accessories intact (unless the product was defective or damaged upon arrival, in which case see below). Certain items that have been opened or used may not be returnable due to health, safety, or hygiene reasons (see Non-Returnable Items below). Please contact us at shoprobsonwellness@gmail.com to initiate a return. We will provide you with return instructions and the return shipping address. You are responsible for the cost of return shipping, and we recommend using a trackable shipping method and purchasing shipping insurance for high-value items. We cannot be responsible for returns lost in transit back to us, so please retain proof of postage.

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase, and you will receive a confirmation. Please note that original shipping charges (and any shipping protection or insurance fee paid at checkout) are non-refundable except where required by law. If you return an item that was part of a promotion (e.g. "buy one get one free"), all items from that promotion must be returned to get a full refund; otherwise, the refund may be adjusted to reflect the regular price of items kept.

Non-Returnable Items. Certain products may be final sale or not eligible for return (for example, if explicitly stated on the product page). Additionally, we cannot accept returns in the following circumstances: (a) products that are sealed for hygiene or safety purposes (such as eyewear that has been worn, or shower filters, air purifier filters, or replacement cartridges) once unsealed or used after delivery, unless they are defective; (b) any item that is returned more than 30 days after delivery (outside of your statutory rights); (c) any product that has been substantially used, washed, laundered, or altered after delivery; and (d) gift cards or downloadable digital products (if any).

Condition of Returns. You must send the product back in the condition you received it, with all components, accessories, and packaging. If the item returned is not in its original condition (e.g. it shows signs of use or parts are missing) and this is not due to our error, we reserve the right to deny the return or to charge a restocking fee or deduction from your refund to account for the diminished value of the item. We will inform you if any such deduction is to be made. We will not issue a refund for products that arrive back to us damaged due to improper packing by you, or for returns never received by us.

Defective or Incorrect Products. If you received a defective product, a product that was damaged in shipping, or an incorrect item (an error on our part), please notify us within 7 days of delivery at shoprobsonwellness@gmail.com. Provide details of the issue and, if possible, include photographs of any damage or wrong items. We will arrange for a replacement or provide a return label for you to send back the defective/incorrect item at our expense. In such cases, we will offer you either a full refund or a replacement (at our discretion), including any applicable shipping costs. We may ask you to return the defective item or to dispose of it. Do not dispose of a potentially defective product until we instruct you, as we may need it returned for quality control. Your statutory rights regarding defective products are not limited by this policy.

Refund Processing. We aim to process refunds promptly once a returned product is received and inspected. Once your return is approved, we will issue the refund to your original method of payment. Depending on your bank or payment provider, it can take several business days for the refund to reflect in your account. If you used store credit or a gift card for the purchase, we may issue the refund back as store credit.

UK 14-Day Cancellation Right. If you are a consumer residing in the United Kingdom and you purchased from us via our website, you have a legal right to withdraw from your purchase within 14 days without giving any reason. This 14-day "cooling-off" period is counted from the day after you (or someone you designate, other than the carrier) receive the goods. To exercise this right of withdrawal, you must inform us of your decision to cancel before the 14-day period has expired by sending a clear statement via email to shoprobsonwellness@gmail.com. If you validly cancel under this provision, you must send back the products to us at the address we provide without undue delay and no later than 14 days from the date you communicate your withdrawal. We will refund all payments received from you for the returned goods, including standard delivery costs (if we charged any), within 14 days after the day we receive the returned goods back (or, if earlier, the day you provide evidence that you have sent them back). The refund will be to your original payment method, unless we agree otherwise. If you chose a more expensive shipping option than our standard delivery, we are not required to refund the extra cost of the premium shipping. You will bear the direct cost of returning the goods unless we agree otherwise. You must take reasonable care of the products while in your possession. We reserve the right to deduct from the refund any loss in value of the goods resulting from unnecessary handling by you (i.e. handling beyond what is necessary to inspect the goods, similar to what would be permissible in a physical retail store).

The 14-day withdrawal right does not apply to certain types of products, such as (i) sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery; (ii) goods made to your specifications or clearly personalized; or (iii) goods that, by their nature, are inseparably mixed with other items after delivery. This statutory cancellation right is in addition to our 30-day return policy. Where both apply, you may choose which to invoke. In case of any conflict between our general return policy and your mandatory local consumer rights, your local consumer rights will prevail.

Refunds for Subscription Orders. If you cancel a subscription, any prepaid amounts for goods not yet shipped as of the effectiveness of cancellation will be refunded. However, charges for any subscription shipment that has already been processed or shipped prior to cancellation are non-refundable (but you may return the products from that shipment under our return policy once you receive them, if eligible). If a subscription shipment is substantially delayed or missing, please contact us and we will investigate and either replace the shipment or refund you.

Product Information and Wellness Disclaimer

Product Use and Wellness Information. Robson Wellness products are consumer wellness and lifestyle goods (such as organic cotton bedding, blue light glasses, shower filters, and air purifiers) intended for everyday personal use. The content on our site and any information provided with our products (such as labels, brochures, or digital instructions) is for general informational and educational purposes only. It is not intended as medical advice or as a substitute for the advice of a physician or other licensed healthcare professional. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. While we may describe general wellness benefits, the efficacy and results of our products can vary among individuals. Always consult your physician or healthcare provider before making changes to your health routine, especially if you have a medical condition, are taking medication, or are pregnant or nursing. Never disregard professional medical advice or delay seeking treatment based on something you have read on our site. If you experience any adverse reaction to our products, discontinue use and consult a medical professional.

Regulatory Disclaimer. Statements on our website or marketing materials about our products have not been evaluated by Health Canada, the U.S. Food and Drug Administration (FDA), the UK Medicines and Healthcare products Regulatory Agency (MHRA), or any other medical or regulatory authority, and our products are not intended to diagnose, treat, cure, or prevent any disease. No communication from Robson Wellness or its representatives, or any informational material we provide, should be understood as a medical claim or guarantee of results. We make no therapeutic claims about our products. Any testimonials or customer reviews on our site reflect individual experiences and are not verified or typical; they do not constitute a guarantee that you will achieve the same results. Individual results will vary.

We strive to ensure that all product information, including materials, directions for use, and warnings, are accurate and up-to-date. However, product specifications, materials, or formulations may change. Carefully read all labels, warnings, and directions provided with the product before use, and do not rely solely on the information on the website. If you have or suspect that you have a medical problem or adverse reaction, promptly contact a qualified healthcare provider. Robson Wellness is not responsible for any problems that may result from misusing our products or using them contrary to the instructions provided.

No Guarantee of Specific Results. Robson Wellness does not guarantee any specific outcome or results from the use of any product. While we may reference certain studies or general information regarding our products, we do not guarantee that our products will have any specific effect for you. You use our products at your own risk, and you should use them as directed. If you are unhappy with a product, please let us know — you may be eligible for a refund or credit under our return policy, but we otherwise make no warranty or promise that the product will meet your expectations.

Product Availability and Pricing Errors. Occasionally, there may be information on our site or in our communications that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information, or cancel orders if any information is erroneous, at any time without prior notice (including after you have submitted your order). If your order is canceled due to such an error and your payment has already been processed, we will issue a full refund.

Intellectual Property

All content and material on the Robson Wellness website — including but not limited to text, graphics, logos, button icons, images, audio clips, videos, data compilations, software, and the overall look and feel of the site — is the property of Robson Wellness Inc. or its content suppliers and is protected by Canadian and international intellectual property laws. "Robson Wellness" and associated logos, product names, and slogans are trademarks or service marks of Robson Wellness Inc. (or its affiliates/licensors). You are not granted any right or license to use any trademarks owned by us or by any third party displayed on the site. All rights not expressly granted in these Terms are reserved by the Company.

Limited License. We grant you a limited, revocable, non-transferable, non-exclusive license to access and make personal, non-commercial use of our website and its content. You may not reproduce, duplicate, copy, modify, sell, resell, distribute, or otherwise exploit any portion of the site or content without our express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us.

User-Generated Content. If our site allows you to post or submit any content (such as product reviews, comments, testimonials, or images), you must ensure that such content is lawful, truthful, and does not infringe any intellectual property or privacy rights of others. By submitting any content to our site or to us (for example, a testimonial via email or a social media post tagging our brand), you grant Robson Wellness a worldwide, royalty-free, perpetual, irrevocable, sublicensable right to use, reproduce, modify, publish, translate, distribute, and display that content (in whole or part) for any purpose, including marketing and promotional purposes. We have the right, but not the obligation, to monitor, edit, or remove any user-submitted content. You are solely responsible for any content you provide and you agree not to submit anything that is defamatory, obscene, harassing, deceptive, or violates any law or rights of any third party. We are not responsible for any opinions or information posted by third parties (like other customers) on our site.

Prohibited Uses

You agree to use our website and services only for legitimate and lawful purposes, in accordance with these Terms. You must not misuse the site or any Robson Wellness services. Prohibited activities include, without limitation:

• Violating any applicable law, regulation, or ordinance in connection with your use of the site (including, but not limited to, consumer protection, unfair competition, export control, or sanctions laws).
• Infringing upon or violating our intellectual property rights or the rights of others.
• Harassing, abusing, or harming another person or group, or transmitting any obscene or offensive content.
• Using the site to transmit, distribute, or facilitate the sending of any unsolicited mass communications ("spam"), junk mail, chain letters, or any form of solicitation not authorized by us.
• Attempting to gain unauthorized access to the site, other user accounts, or any systems or networks connected to the site.
• Attempting to interfere with or disrupt the proper working of the site or any servers or networks used by the site, including by introducing any virus, Trojan horse, worm, logic bomb, or other malware or harmful code.
• Using any robot, spider, scraper, or other automated means to access the site for any purpose without our express written permission, or engaging in any systematic extraction of data or data mining.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Reselling or commercially exploiting the site or its content, or framing or mirroring our site (or any part of it) on any other server or device, without our prior written authorization.
• Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure, or using the site in a manner that could disable, overburden, or impair it.

Violation of any of the above may subject you to civil and/or criminal liability, and may result in termination of your access to the site or services.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, Robson Wellness provides the website, its content, and all products on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the site or its content will be uninterrupted, error-free, or secure, that defects will be corrected, or that the site or the servers that make it available are free of viruses or other harmful components. We do not warrant or make any representation regarding the use or the results of the use of any content on the site as to its accuracy, reliability, or otherwise.

Any material downloaded or otherwise obtained through the use of our site is accessed at your own discretion and risk, and you will be solely responsible for any damage to your device or loss of data that results from downloading or using any such material.

Product Warranties. Except for any express guarantees provided for a particular product (for example, a stated satisfaction guarantee) or except as required under law, we make no warranty or guarantee that our products will meet your requirements, achieve any intended results, or be error-free or free from defects. However, this disclaimer is not intended to displace any warranties mandatorily imposed by law. For example, if you are a consumer in a jurisdiction that provides a legal warranty for the conformity of goods (such as the UK or certain provinces or states with implied warranties for consumer goods), then you may be entitled to remedies if the product is defective or not as described. Any such statutory warranty rights are not excluded by these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such case, our warranties are limited to the minimum warranty period allowed by law.

Specifically, nothing in these Terms shall exclude or limit any warranty or liability that cannot be limited under applicable law, including any mandatory consumer protection rights in your jurisdiction.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Robson Wellness Inc., its directors, officers, employees, affiliates, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with your use of (or inability to use) the site, our products, or these Terms, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been informed of the possibility of such damage.

To the fullest extent permitted by applicable law, our total aggregate liability to you for any and all claims arising out of or relating to your purchase of a product or your use of the site shall not exceed the total amount you actually paid to us for the product(s) giving rise to the claim during the twelve (12) months preceding the event giving rise to the liability (or, if the claim does not relate to a specific product, one hundred Canadian dollars (CAD $100)).

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law (including any mandatory rights you have as a consumer). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Release. To the extent permitted by applicable law, you agree that we shall not be liable for any loss or damage arising from: (a) your failure to follow the instructions, warnings, or directions for use of any product; (b) any modifications, alterations, or repairs you make to a product; (c) any allergy, sensitivity, or adverse reaction you have that was not reasonably foreseeable from the information or warnings we provided; (d) use of a product for a purpose other than its intended use; or (e) use of a product in combination with any other products not supplied or recommended by us.

Indemnification

You agree to indemnify, defend, and hold harmless Robson Wellness Inc. and its directors, officers, employees, affiliates, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or any policy referenced herein; (b) your misuse of the site or our products, or use of our products contrary to instructions; (c) your violation of any law or the rights of any third party; or (d) any content you submit to or through the site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us. This indemnification obligation will survive the termination of these Terms and your use of the site.

Third-Party Websites and Links

Our site may contain links to websites or online platforms operated by third parties, including our social media pages and payment providers. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the Province of New Brunswick and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Subject to the paragraph below, you agree that the courts of the Province of New Brunswick, Canada shall have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms or your purchase of our products.

Nothing in this section deprives you of the protection of any mandatory consumer protection laws of the country or region in which you reside, or of your right to bring proceedings in the courts of your home jurisdiction where such rights cannot be waived under applicable law. If you are a consumer resident in the European Union or United Kingdom, you may also benefit from mandatory provisions of the law of your country of residence.

Informal Resolution. Before filing any formal claim, you agree to first contact us at shoprobsonwellness@gmail.com and attempt in good faith to resolve the dispute informally. Most concerns can be resolved quickly and to your satisfaction this way.

Individual Claims. To the extent permitted by applicable law, you and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. This provision does not apply where it is prohibited or unenforceable under applicable law (including in jurisdictions, such as certain Canadian provinces, that do not permit pre-dispute class action waivers in consumer contracts), and it does not limit any non-waivable rights you have under the consumer protection laws of your home jurisdiction.

Changes to These Terms

We may revise these Terms from time to time, including to reflect changes to our practices, products, or for operational, legal, or regulatory reasons. We will post the revised Terms on this website and update the "Last updated" date. Your continued use of the site or services after any changes become effective constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. Any order placed by you is governed by the version of the Terms in effect at the time of your order.

Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision; any waiver must be in writing to be effective. These Terms, together with our Privacy Policy and any other policies posted on our site (including any return policy and subscription terms disclosed at the time of purchase), constitute the entire agreement between you and Robson Wellness Inc. with respect to your use of the site and your purchase of our products, and supersede any prior or contemporaneous agreements, communications, or understandings. In case of any conflict between these Terms and any other policy, these Terms will prevail to the extent of the inconsistency, except where explicitly stated otherwise.

Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer this agreement (including, for example, to a successor in interest in the event of a merger, acquisition, or sale of assets, or by operation of law). These Terms will bind and benefit the Parties, their successors, and permitted assigns.

Third-Party Beneficiaries. These Terms are not intended to confer any rights or remedies on any person other than you and us, except that our affiliates, directors, officers, employees, and agents are intended third-party beneficiaries of the disclaimers, indemnification, and limitations of liability set out in these Terms.

Headings. Section headings in these Terms are for convenience only and have no legal or contractual effect.

Language. These Terms are written in English. Any translations provided (if any) are for reference only. In the event of any inconsistency between the English version and a translated version, the English version shall prevail. We communicate with customers in English; if you have difficulty understanding these Terms, please contact us for clarification.

Contact

If you have any questions, complaints, or claims regarding these Terms, please contact us at:

Robson Wellness Inc. Dieppe, New Brunswick, Canada Email: shoprobsonwellness@gmail.com